Session Cancellation and Refund Policy

This policy applies to personal training, semi-private training, and all session-based services at Northside Athletics. It does not apply to gym memberships.

Cancelling or Rescheduling a Session
Please give at least 24 hours' notice. Sessions cancelled with less than 24 hours' notice are charged a 50% late cancellation fee. Sessions missed without any notice (no-shows) are charged in full. If you have a late cancellation due to illness, weather, or another circumstance, contact us. We may review it at our discretion.

Late Arrivals
Sessions end at the originally scheduled time. If you arrive late, you will still be billed for the full scheduled session, whether 30 or 60 minutes, and your session will end at the original end time.

Single Sessions
Single sessions are paid before the session or by invoice. Invoices must be paid before your next session, or within 30 days, whichever comes first.

Private and Semi-Private Training (28-Day Billing Cycle)
Billing is automatic every 28 days to the card on file in Acuity. You will receive a reminder email 7 days before each billing date with a link to cancel. Sessions must be completed within the 28-day cycle. Unused sessions are forfeited and do not transfer, and are not refunded or credited. Charges already processed are non-refundable.

If We Cancel a Session
If Northside cancels a session, we will first reschedule it within the same cycle. If we cannot make it up, we will refund that session.

Agreement
By booking, you agree to this policy and authorize recurring charges where applicable.